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Transport, logistics and chartering FAQ

  • Shipping & Delivery
  • Monitoring and Assistance
  • Billing & Documentation
  • What types of transport solutions do you offer?
    We offer solutions adapted to your flows: national road transport, partial (LTL) or full (FTL) charter, express, as well as distribution solutions. Each request is analyzed to choose the most relevant option according to your deadlines, volumes and budgetary constraints.
    What are the delivery times depending on the mode of transport?
    Delays depend on mode, distance and level of urgency. As soon as your request is processed, we provide you with a clear and controlled deadline, aligned with your operational needs.
    Can you handle rush or express shipments?
    Yes. We offer express solutions in France and Europe, with fast deliveries in 24 to 48 hours depending on collection conditions and destination. Ideal for critical shipments, stock shortages or one-off needs.
    Do you only work on transport or also on distribution?
    We operate throughout the entire logistics chain. Beyond transport, we ensure distribution to your end customers, logistics platforms or points of sale, for a global and coherent solution.
    How do you guarantee the reliability and security of deliveries?
    We work with a network of selected partners and operational monitoring at each stage. Safety of goods, compliance with deadlines and quality of service are at the heart of our commitments.
    Do you offer packaging services?
    Yes, depending on the type of merchandise. We can recommend or organize suitable packaging solutions in order to secure transport and limit the risk of breakage or non-compliance.
    Can I ship regulated or dangerous goods?
    Yes, subject to eligibility and compliance. Support requires regulatory documentation and compliance with applicable standards (e.g. ADR / IATA / IMDG depending on the mode). Contact us to validate feasibility.
    Do you offer door-to-door delivery?
    Yes. We can organize door-to-door solutions in France and internationally to simplify your logistics, from collection to final delivery.
    Are there restrictions on certain items?
    Certain products are prohibited or subject to conditions (e.g. explosives, illegal goods, certain perishables, etc.). We clearly indicate the restrictions and prerequisites to you as soon as we study your request.
    Do you offer shipping insurance?
    Yes, cargo insurance can be offered depending on the type of goods, declared value and mode of transport. We present the options available to you at the time of the quote.
  • Do I have a dedicated contact for my shipments?
    Yes. A single contact person supports you to guarantee fluid communication, a good understanding of your needs and optimal responsiveness.
    How can I track the progress of my shipment?
    We ensure continuous visibility of your shipments. You are informed of the progress of your flows and alerted in the event of an event impacting delivery.
    What happens in the event of an unforeseen event or delay?
    Our teams actively monitor each shipment. In the event of an emergency, we inform you quickly and implement appropriate solutions to limit the impact on your business.
    Can I change the delivery address after booking?
    Yes, a change is possible as long as the shipment is not in transit. Once the goods have departed, this depends on the route and may result in additional charges.
    Can I be notified before delivery?
    Yes. Depending on the solution chosen, we can set up a notification or an estimated delivery window to facilitate receipt.
    What information is needed for monitoring?
    A shipping reference (file number, order or customer reference) is sufficient. We use it to communicate progress and useful information to you.
    What should I do if my merchandise is lost or damaged?
    In exceptional cases, we open an investigation immediately with the parties concerned. If insurance has been taken out, we will assist you with the declaration and compensation according to the coverage provided.
  • How does the invoicing of your services work?
    Our services are subject to clear and transparent invoicing. The conditions (prices, options, deadlines) are defined in advance to guarantee perfect clarity of costs.
    Do you offer centralized billing for multiple flows?
    Yes. We can centralize the invoicing of different flows in order to simplify your administrative management and improve the management of your operations.
    What documents are provided for each shipment?
    We provide the documents necessary for tracking and traceability: transport documents, confirmations, as well as elements related to invoicing.
    Can you manage documents related to transportation and logistics?
    Yes. We take care of the document management associated with operations (transport, evidence, logistical elements) to save you time and secure your flows.
    Is it possible to adapt invoicing to our internal organization?
    Absolutely. Our solutions are flexible and can be adapted to your organization, your internal processes and your accounting constraints.
    Do you offer electronic invoicing?
    Yes. We can issue electronic invoices to simplify archiving, speed up exchanges and reduce paper management.
    Do you charge hidden fees?
    No. At ENA Fret, price transparency is a principle: any options or possible costs are communicated upstream, at the time of the quote.
    Can you manage customs documentation?
    Yes. For the flows concerned, we support you in the preparation and management of documents in order to facilitate smooth and compliant customs clearance.

each answer aims to simplify your logistics.

Our team remains at your disposal to support you at each stage of your expedition.

Need help?

Our team is available 24/7 to assist you.

Contact ENA Fret

No stress, just miles.

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Our services
Contact us
04 42 77 38 59
98 boulevard de l’Europe 13127 Vitrolles
exploitation@enafret.com
About us

At ENA Fret, each delivery is a promise kept. With several years of experience in logistics and international transport, we put our know-how at the service of our customers' performance, guaranteeing safety, responsiveness and precision at each stage.